Frequently Asked Questions
Are your garments branded?
No. Everything we sell is plain and unbranded by design — no logos, slogans, graphics or monograms.
How do I know the fibre is what you say?
We name the real fibre and the real size run on every listing. Where a supplier's description and the actual garment disagree, we correct the listing or we do not sell it.
How do your sizes run?
[[TO COMPLETE — give the real measurements per size, in cm, taken from the supplier's size chart. Size and fit belong in the copy, never burned into an image.]]
How should I wash and care for these fabrics?
[[TO COMPLETE — real temperatures and drying guidance per fibre: cotton, bamboo viscose, merino, cashmere, silk. Do not guess.]]
Where do you ship?
[[TO COMPLETE — list only the countries you actually ship to.]]
How long does delivery take, and what does it cost?
[[TO COMPLETE]]
Can I track my order?
Yes. Every order receives a tracking number by email once it ships.
What is your returns policy?
[[TO COMPLETE — must match your published Refund Policy exactly. State clearly whether intimates and swimwear can be returned once the hygiene seal is removed.]]
How do I contact you?
Through our contact form. We reply within [[X]] business days.